gumi Asia Pte Ltd
Country : Philippines
  • Full-time

Game Support Representative (Traditional Mandarin)

We’re situated in the Southeast Asian countries of Singapore, the Philippines. As such, we serve as a launching pad to bring gumi Inc.’s games to audiences outside of Japan, and also act as an incubator for new games tailor-made for a global audience.

Responsibilities

  • Provides first hand contact resolutions to players in Email;
  • Researches and investigates clients’ concerns;
  • Empathizes and takes ownership of every interaction;
  • Gathers customers’ suggestions and fulfill customers’ needs;
  • Educates players of all possible solutions to problems to prevent the need for future contact;
  • Provides quality service and support in a variety of areas including, but not limited to technical and gameplay concerns;
  • Uses existing guidelines to analyze the customers’ situations;
  • Handles issues in the best interests of both the customer and the company;
  • Continuously evaluates and identifies opportunities for process improvements that will positively impact the customers’ experiences; and
  • Performs other related duties that may be assigned from time to time.
  • Documents inquiries and responses in customers’ accounts;
  • Generates and compiles reports.
  • Escalates important issues from Email to the rest of the team.

Requirements

  • Experience in customer support with a min 1 years of experience in a gaming and/or BPO environment would be preferable
  •  Experience with and passion for online and/or mobile games.
  • Excellent English and Mandarin (Traditional Chinese) language skills.
  • Experience in growing and/or moderating an online community is a plus.
  • Ability to handle difficult customers in a polite and professional manner.
  • Applicants must be willing to work in Ortigas Center, Pasig City.

Total applicants :2 Job posted 3 months ago Total Views : 118 Unique Views : 117 Today Views : 2


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